SA QAS is a hosted call center quality assurance and monitoring software solution that provides your team the customized reports and analysis needed to review and improve agent skills. SA Hosted and Managed Solutions can also provide the hands-on training and staff to evaluate your call center performance.
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Call Center Quality Assurance Software & Services
SA Hosted’s Quality Assurance Software (QAS) provides the call center monitoring tools and insight to effectively manage call center metrics. This amazing software is highly customizable to provide the detailed reports your operations team needs.
Call Center Monitoring & Metrics
A cloud-based solution, QAS allows you to create a customized call center monitoring scorecard to help evaluate both inbound and outbound messages, calls, emails, etc. The tool allows you to capture specific call center metrics, and provide intelligent reporting for continuous improvement efforts.
QAS comes with dynamic reporting functionality beyond data compilation. Agents and supervisors alike can access the system through an Internet connection to perform evaluations, review evaluations, and pull reports to help analyze areas for improvement.
Hands-on Training & Staff
SA Hosted and Managed Solutions can also provide the hands-on training and staff to evaluate the performance in your call center, without the need of hiring additional quality management personnel.