SA SCRIPTING


Combining telephony and business applications, SA Scripting offers a true omni-channel technology that can improve efficiently, reduce training times, and ultimately impact your return on investment.

Watch the video. Try out the Scripter Demo.

VideoPricingScripter Demo

Unified Agent Desktop

Call center agents are constantly addressing multiple needs at once—from talking on the phone, to responding to emails and SMS messages, all while assessing the customer’s needs.

With SA Call Scripting, your company can now provide agents with all the relevant information and streamline interactions with a large number of systems.

KEY FEATURES


Unified Agent Desktop

Real-time script changes

Script and campaign templates

Drag and drop reporting features

Monitor agent activity and statistics

IntegratEs with 3rd party apps, telephony, and dialer

Call Scripter Pricing

The pricing for Call Scripter licensing, hosting and support services follows. Feel free to contact us with any questions and to start services.

Agent Licensing

Price Bands Concurrent Agents Price / Month
A 0-49 $34.00
B 50-99 $29.00
C 100-249 $26.00
D 250-499 $22.00
E 500-749 $19.00
F 750-999 $17.00
G 1000+ $15.00

Call Scripter Hosting Servers

Full SQL SQL Express
$900.00/month
up to 30 agents, $4.50 per additional agent
$250/month
up to 30 agents, $4.50 per additional agent

Dedicated virtual server
acting as both web server and Db Server
Specifications:
Processor: 2 Core
RAM: 8GB
Disk Space: 50GB
Backup Space: 1000GB
Hot swap is available if more resources are required.

High Availability / Clustering / load balancing is priced upon request depending on how resilient the customer requires the system to be.

Dedicated virtual server acting as both web server and Db Server
Specifications
Processor: 2 Core
RAM: 8GB
Disk Space: 50GB
Backup Space: 100GB
Hot swap is not available.

If more resources needed Professional services would be needed to upgrade
Data only stored for 90 days then will be archived off to the customer or deleted

Additional Services:

  • Server Installation Support Client Cloud: $100 Per Hour
  • Access To Learning Management System: 3 months Access at $350 Per Person
  • Live Instructor Lead Training: $1000 Per Day Plus Expenses
  • Prepurchased Scripting Hours: $60 Per Hour
  • Additional Hours not prepurchased: $80 Per Hour

Learn more about SA Scripting. Get our brochure.