An Omni-channel Contact Center Solution

Bringing together voice, email, text, chat, and fax, xCally Motion puts your organization in the forefront of customer service technology. Your customer service representatives can handle inquiries through multiple communication platforms on a unified agent desktop. With third-party integrations and APIs, xCally Motion also allows your agents to access any CRM (such as Salesforce, SugarCRM, Oracle, etc.) or business process system (Zendesk, Freshdesk, etc.) to provide a full-service, ideal customer experience time and time again.

Supervisors and customer care managers can easily manage, track and measure contact center programs through an online dashboard, where metrics can be customized to your program’s specific contact center service levels. There is also a simple drag and drop Interactive Voice Response (IVR) module that can help your management staff quickly create call flows and routing options with a touch of a button.

Contact us today to learn more about xCally Motion.

KEY FEATURES AND BENEFITS


Unified Agent Desktop

Omni-Channel

Drag and Drop IVR

Supervisor Dashboard

API Integrations

CTI Connectors

Pricing (Monthly)

Monthly Pricing. (Also scroll down to see lifetime pricing below.)
  Plus Omni-Gold Dialer Gold Ultimate
SaaS
(Agent/Month)
Minimum 3 Agents
$24.70 $36.40 $36.40 50.70
Voice x x x x
IVR Designer x x x x
Call Recording x x x x
Whisper & Barge-In x x x x
Analytics & Reporting x x x x
API x x x x
SMS   x   x
Chat   x   x
Mail   x   x
Fax        
Contact Management   x x x
Motion Dialer     x x
Jscripty     x x
  • Discount provided if paid annually.
  • Maintenance and updates included in the costs.
  • Installation support, training, and hosting fees not included in licensing costs.
  • No monthly SIP Trunk or PRI Fees
  • AWS Hosting Fee = $150.00 per month for up to 30 agents ($4.00 per month for each agent over 30).
  • Call recordings moved to Glacier after 90 days and saved for year. 
  • Additional storage priced on request.
  • Communications base rates are based on anticipate usage with overages paid in arrears.
    • Voice 0.02 per minute in and out (less for over 20 seats)
    • Text 0.01 per text purchased in 1000 text increments
    • Fax 0.03 per fax
  • Local DIDs (anywhere in the US) 0.75 per number per month
  • Toll Free numbers 1.00 per number per month
  • PBX Extension 3.90 per agent/month

Pricing - Lifetime

Lifetime pricing:
  Plus Omni-Gold Dialer Gold Ultimate
Lifetime
(Agent One Time)
$375.50 $518.70 $518.70 $687.70
Voice x x x x
IVR Designer x x x x
Call Recording x x x x
Whisper & Barge-In x x x x
Analytics & Reporting x x x x
API x x x x
SMS   x   x
Chat   x   x
Mail   x   x
Fax   x   x
Contact Management   x x x
Motion Dialer     x x
Jscripty     x x
Maintenance/Updates Fees
(per seat, per year)
$49.40 $80.60 $80.60 $104.00
  • Software Activiation Fee - one time charge (free if over 20 licenses purchased) = $455.00
  • Installation support, training, and hosting fees not included in licensing costs.
  • No monthly SIP Trunk or PRI Fees
  • AWS Hosting Fee = $150.00 per month for up to 30 agents ($4.00 per month for each agent over 30).
  • Call recordings moved to Glacier after 90 days and saved for year.
  • Additional storage priced on request.
  • Communications base rates are based on anticipate usage with overages paid in arrears:
    • Voice 0.02 per minute in and out (less for over 20 seats)
    • Text 0.01 per text purchased in 1000 text increments
    • Fax 0.03 per fax
  • Local DIDs (anywhere in the US) 0.75 per number per month
  • Toll Free numbers 1.00 per number per month
  • PBX Extension $55.90 per license

Learn more about xCally Motion. Contact us today.