An Omni-channel, Affordable, and Flexible Cloud-based Contact Center
SA Hosted’s VCC platform is a cost-effective, complete, omni-channel hosted contact center solution, allowing your business to engage its customers the way you want. VCC manages calls, emails, chats, faxes, texts and more. It also lets you add your own queues for video, social media, or any other channel you need to manage within your contact center. Additional features include:
- Easy to program drop and drag IVR
- Robust dispatch and messaging application
- Configurable agent scripting and unified agent desktop allowing you to bring all parts of your business to the agent at the same time
- Preconfigured integrations with some of the world’s most popular CRM packages including ZenDesk, SalesForce, SugarCRM and others
- APIs to allow you to connect the customer and agent with any business process system
- Voice Mail boxes for agents or clients
Additionally, VCC offers all the call center features your business needs, without up-front investments in hardware, software, telephone lines and I.T. personnel to manage them. As a result, your employees can focus more on other pressing business matters.
SA Hosted & Managed Solutions offers two affordable editions – hosted or lifetime. Each comes with cost-effective pricing and flexible solutions to fit your budget. Contact us today to learn more about SA VCC.
Virtual Call Center Technology
VCC was developed by call center professionals tired of overpaying for proprietary and closed contact center systems that do not support today’s integrations and modular business needs.
SA Hosted has combined world class software to deliver a complete call center software solution allowing you to run your business your way. Combining several well-known technology solutions, VCC provides the flexibility and cost-effectiveness not seen by other platforms on the market. It includes:
- XCally Motion: xCally Motion integrates multiple voice, text and document based channels into one unified platform with custom skills based queuing for each channel.
- OpenAnswer: Open Answer is an open-sourced inbound call center and live answering service software.
- CallScripter Synergy: CallScripter Synergy allows your business to support cross-channel campaigns with a single view for the agent.
- SA Hosted Client Portal powered by Pentaho: A robust client portal with Pentaho’s world class reporting and business intelligence engine.
SA Hosted and Managed Solutions can also offer these technology solutions separately. Contact us to learn more about our customized call center platform solutions.
KEY FEATURES AND BENEFITS
NATIVE OMNI-CHANNEL COMMUNICATIONS AND QUEUING
AGENT SCRIPTING ENGINE
DISPATCHING & MESSAGING
WEB ON CALL
DRAG AND DROP IVR DESIGNER
UNIFIED AGENT DESKTOP
SUPERVISOR REAL TIME DASHBOARDS
SA VCC Pricing
SA Hosted and Managed Solutions offers best in industry pricing.
Pricing: $150.00/Month per seat*
One Time Fees if Requested
|Installation Services||$100 per hour estimate 4 total hours|
|Training Services||$100 per hour
(plus travel if onsite training is required or requested)
|Data Transfer Services and other Professional Technical Fees||$100 per hour|
|IVR, Queuing Programming (if requested)||$75 per hour|