An Omni-channel Contact Center Solution
Bringing together voice, email, text, chat, and fax, xCally Motion puts your organization in the forefront of customer service technology. Your customer service representatives can handle inquiries through multiple communication platforms on a unified agent desktop. With third-party integrations and APIs, xCally Motion also allows your agents to access any CRM (such as Salesforce, SugarCRM, Oracle, etc.) or business process system (Zendesk, Freshdesk, etc.) to provide a full-service, ideal customer experience time and time again.
Supervisors and customer care managers can easily manage, track and measure contact center programs through an online dashboard, where metrics can be customized to your program’s specific contact center service levels. There is also a simple drag and drop Interactive Voice Response (IVR) module that can help your management staff quickly create call flows and routing options with a touch of a button.
Contact us today to learn more about xCally Motion.
KEY FEATURES AND BENEFITS
Unified Agent Desktop
Omni-Channel
Drag and Drop IVR
Supervisor Dashboard
API Integrations
CTI Connectors
Pricing (Monthly)
Monthly Pricing.| Plus | Omni-Gold | Dialer Gold | Ultimate | |
| SaaS (Agent/Month) Minimum 3 Agents |
$28.60 | $41.60 | $41.60 | 57.20 |
| Voice | x | x | x | x |
| IVR Designer | x | x | x | x |
| Call Recording | x | x | x | x |
| Whisper & Barge-In | x | x | x | x |
| Analytics & Reporting | x | x | x | x |
| API | x | x | x | x |
| SMS | x | x | ||
| Chat | x | x | ||
| x | x | |||
| Fax | x | x | ||
| Contact Management | x | x | x | |
| Motion Dialer | x | x | ||
| Jscripty | x | x |
