Privacy Policy

Last updated: January 2025

SA Hosted, an AnswerNet business, is committed to protecting the privacy of visitors to our website and users of our platform. This policy explains how we collect, use, disclose, and protect information in connection with sahosted.com and our services.

1. Information We Collect

We collect information you provide directly to us, including when you:

  • Complete a contact form or request a consultation
  • Call or email us directly
  • Subscribe to communications from SA Hosted
  • Use our platform as a customer or authorized user

We also collect information automatically when you visit our website, including your IP address, browser type, pages viewed, time spent on pages, and referring URLs. This information is collected through standard web analytics tools.

2. How We Use Information

We use the information we collect to:

  • Respond to inquiries and provide requested information about our services
  • Communicate with prospective and existing customers about our platform
  • Improve our website and understand how visitors use it
  • Comply with legal obligations and enforce our agreements
  • Send service communications to platform users

We do not sell personal information to third parties. We do not use information collected through this website to serve targeted advertising through third-party platforms without your consent.

3. Contact Form Information

When you submit a contact form on this website, the information you provide — name, company, email address, phone number, and any message content — is transmitted to SA Hosted staff for follow-up purposes. This information is processed using Netlify Forms. By submitting a contact form, you consent to SA Hosted contacting you in response to your inquiry.

4. Cookies and Analytics

Our website uses cookies and similar technologies for analytics purposes. These help us understand traffic patterns and usage. Analytics data is aggregated and does not identify individual visitors. You may disable cookies in your browser settings, though this may affect certain website functionality.

5. Platform Data

SA Hosted processes data on behalf of our customers as part of delivering our contact center platform. This includes call recordings, interaction transcripts, and customer data processed through our infrastructure. The handling of this data is governed by our customer agreements and relevant data processing addenda. SA Hosted maintains PCI DSS Level 1 and SOC 2/3 certified infrastructure for this purpose.

6. Data Retention

We retain website inquiry information for as long as necessary to respond to your inquiry and for a reasonable period thereafter. Platform data retention periods are defined by customer agreements. You may request deletion of your information by contacting us at the address below.

7. Third-Party Services

Our website may use third-party services including web hosting (Netlify), analytics, and form processing. These services have their own privacy policies. We do not control their data practices and encourage you to review their policies.

8. Security

SA Hosted employs administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, or destruction. Our platform infrastructure is PCI DSS Level 1 certified and SOC 2/3 audited. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted to this website.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of personal information we hold about you. To exercise these rights or ask questions about our privacy practices, contact us at:

SA Hosted — Privacy Inquiries
5 Walnut Grove Drive, Suite 350
Horsham, PA 19044
Phone: 844-310-9538

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact

Questions about this policy? Contact us at sahosted.com/contact or call 844-310-9538.