SA Hosted runs on AWS cloud infrastructure in a PCI DSS Level 1 compliant and SOC 2/3 certified environment. Geo-redundant failover, 99.99% uptime target, encryption in transit and at rest, and PII protection tools give contact center teams and their clients a foundation they can trust.
What makes a cloud contact center infrastructure secure?
A secure cloud contact center infrastructure typically includes compliance with standards like PCI DSS and SOC 2/3, encryption of data in transit and at rest, geo-redundant hosting to prevent single points of failure, high uptime targets, access controls, and tools to protect personally identifiable information (PII) in recorded interactions. SA Hosted's platform is hosted on AWS in an environment designed to meet these requirements, supporting contact centers operating under compliance and security obligations.
Contact centers handle sensitive customer data — payment card information, personal identification, healthcare data, account credentials. The platform they run on needs to meet the security and compliance standards that protect that data and the businesses that process it.
SA Hosted operates in a PCI DSS Level 1 compliant environment, supporting contact centers that handle payment card data under PCI compliance requirements.
The SA Hosted environment is certified under SOC 2 and SOC 3, providing independent assurance of security, availability, and confidentiality controls.
The entire SA Hosted platform is hosted on Amazon Web Services, inheriting AWS's physical infrastructure security, network controls, and availability architecture.
SA Hosted's platform targets 99.99% availability. Contact center operations cannot afford infrastructure downtime — the platform is designed to stay up.
The SA Hosted environment is geo-redundant — distributed across multiple availability zones so a single failure does not take the platform offline.
Customer interaction data, recordings, and sensitive information are encrypted during transmission and in storage using industry-standard encryption protocols.
SA Hosted's platform includes compliance redaction tools to identify and remove personally identifiable information from recorded interactions, reducing risk exposure.
Role-based access controls ensure that agents, supervisors, and clients see only the data they are authorized to access. Client portal access is isolated by account.
SA Hosted manages infrastructure maintenance, security updates, and monitoring. Contact center teams do not need to manage the underlying platform or respond to infrastructure issues themselves.
SA Hosted operates in a PCI DSS Level 1 compliant and SOC 2/3 certified environment built on AWS infrastructure. This means SA Hosted's platform is built to support clients operating under these compliance frameworks — but each client organization's own compliance posture depends on how they configure, operate, and govern their contact center environment, not just which platform they run on.
SA Hosted does not make legal compliance guarantees on behalf of client organizations. We recommend clients work with their own compliance and legal teams to assess how SA Hosted fits within their specific regulatory requirements.
Ask the SA Hosted team about your specific requirements →Contact the SA Hosted team to ask about how the platform supports your specific security, compliance, or infrastructure requirements.
