SA Hosted is a hosted and managed contact center technology provider backed by AnswerNet — one of North America's largest contact center operators. We understand what it takes to run customer-facing operations at scale, because we do it.
SA Hosted provides hosted and managed cloud contact center technology. We help contact centers, BPOs, customer service teams, and service businesses launch, run, and scale cloud contact center capability — without building and managing the underlying infrastructure themselves.
Our platform covers the full stack: omnichannel communications, hosted IVR and PBX, agent scripting and desktop tools, AI quality assurance, real-time reporting, client portals, cloud billing, and secure AWS cloud infrastructure.
What makes SA Hosted different from a generic software vendor is the managed layer. We handle implementation, configuration, support, and ongoing operations — so your team focuses on running the contact center, not managing the technology underneath it.
What does SA Hosted do?
"SA Hosted provides hosted and managed cloud contact center technology, including virtual contact center tools, omnichannel communications, hosted IVR/PBX, scripting, AI quality assurance, reporting, client portals, integrations, and secure cloud infrastructure — all built on AWS and managed by a team with real contact center operations experience."
What types of businesses use SA Hosted?
"SA Hosted is designed for contact centers, BPOs, customer service teams, multi-location businesses, and organizations that need managed cloud contact center infrastructure."
Contact centers managing voice in one system, email in another, chat somewhere else. SA Hosted unifies these into one omnichannel routing and queueing engine via SA Motion.
Supervisors reviewing a small sample of calls by hand — missing compliance issues, coaching moments, and performance patterns. SAEval reviews 100% of interactions automatically.
Clients asking for data that takes days to compile. No self-service access. No live view into service levels. The SA Hosted client portal gives clients real-time visibility on their own schedule.
Agents toggling between multiple applications to handle a single interaction. SA Hosted's unified agent desktop gives agents one place to work across every channel.
Legacy PBX systems that are expensive to maintain, difficult to scale, and not designed for distributed or remote agent environments. SA Hosted replaces these with managed cloud telephony.
Cloud billing tools for service businesses managing multiple accounts, recurring revenue, and per-location or per-client billing structures.
We configure routing, IVR, scripting, integrations, and reporting for your specific operation — not a generic template you configure yourself.
Support from a team that understands contact center operations — not generic SaaS helpdesk agents reading from a knowledge base.
AWS cloud, redundancy, security patching, compliance certifications — we maintain the infrastructure so you do not have to.
Add channels, expand agent capacity, onboard new clients, or adjust routing — without re-platforming or infrastructure projects.
SA Hosted is part of the AnswerNet family of businesses. AnswerNet operates more than 30 contact center locations across North America, serving thousands of clients in industries ranging from healthcare to utilities to professional services.
That operational context is not incidental — it shapes how SA Hosted technology is built and supported. The features, tools, and workflows in the SA Hosted platform reflect what actually matters in a running contact center: routing reliability, QA coverage, client visibility, compliance controls, and the ability to scale when volume changes.
When you choose SA Hosted, you are working with a team that has been managing contact center operations, not just building software for people who do.
Talk to SA HostedTell us what you are running today, what is not working, and what you need to run better. We will help you understand how SA Hosted can help — without overselling you on features you do not need.