SA VCC is the flagship — it bundles the Switch, Scripting, IVR, and the client portal into one omnichannel platform. But every piece is also available on its own. Mix and match the products below to fit the operation you actually run.
What products are included in the SA Hosted suite?
The SA Hosted suite includes nine hosted contact center products: SA VCC (the omnichannel flagship platform), SA Scripting (dynamic scripting and agent desktop), SA PBX (hosted phone system), SA IVR (hosted interactive voice response), SA VCQ (virtual call queue), SA CRM (hosted CRM), SA Billing (cloud billing and receivables), SA QAS (hosted quality assurance software), and S.A.F.R.E. (secured access for remote employees). Each product can be purchased standalone or combined — SA VCC already bundles several of them into one platform.
Every product below plugs into the same SA Hosted core — mix and match, or run SA VCC as the full bundle.
Conceptual product map — the SA Hosted suite
The core of the SA Hosted suite. Voice, digital channels, routing, scripting, IVR, and reporting bundled into one managed platform — or mixed and matched with the standalone products below.
Explore SA VCC →A single agent desktop that combines telephony and business applications, with real-time script changes, campaign templates, and reporting built in.
Learn more →A full business phone system delivered from the cloud — no on-premise hardware to buy, rack, or maintain.
Learn more →A secure, scalable hosted IVR that routes callers, answers common questions, and handles outbound reminders and surveys — without on-premise infrastructure.
Learn more →A cloud-based call queue and routing platform that keeps callers in line — off the switch — with callback options and failover to backup locations.
Learn more →An easy-to-implement, cost-effective hosted CRM for tracking customer information and integrating with the rest of your contact center stack.
Learn more →Cloud-based billing and receivables management built for multi-location, services-based, and recurring-revenue businesses.
Learn more →A hosted call center quality monitoring platform with customizable scorecards, dynamic reporting, and real-time evaluations — with AI-powered monitoring available through SAEval.
Learn more →A managed virtual desktop that gives remote and hybrid agents a secure, monitored, isolated workspace — without controlling their personal device.
Learn more →SA VCC already includes the SA Switch, SA Scripting, SA IVR, and the VCC client portal with reporting. SA Billing, SA CRM, SA VCQ, standalone SA PBX, and S.A.F.R.E. layer on top of that foundation, or run independently for teams that don't need the full contact center platform.
Start with SA VCC. Add SA QAS for quality monitoring, SA CRM or an integration for customer records, and SA Billing if you invoice clients directly.
SA PBX and SA IVR can run standalone for teams that just need to get off an aging on-premise phone system without a full platform migration.
S.A.F.R.E. secures remote agent access, SA VCQ keeps queued callers from overwhelming a distributed team, and SA VCC ties the whole operation together.
Tell us how your team runs today and we'll help you figure out which pieces of the SA Hosted suite make sense — and which you can skip.