Everything a contact center needs, managed in the cloud.
SA Hosted delivers the core technology stack for running contact center operations: routing, channels, scripting, QA, reporting, and billing — built on secure cloud infrastructure and supported by a team that understands how contact centers actually work.
Find your fit
Not sure which product you need?
Answer four quick questions and we'll point you to the right place to start.
Core Platform
Virtual Contact Center
A complete hosted contact center environment delivered from the cloud. Voice and digital channels, intelligent routing, agent desktop, call recording, IVR, reporting, and client portal — all in one managed platform.
Bring voice, SMS, email, web chat, and WhatsApp into one contact management engine. SA Motion routes every interaction consistently so agents have context regardless of which channel a customer uses.
Solves: Fragmented channels, missed interactions, inconsistent customer experience across touchpoints.
SA Motion engineVoice, SMS, email, chat, WhatsAppUnified contact historyChannel routing
Replace on-premise telephony with hosted PBX, softswitch, and IVR in the cloud. Drag-and-drop IVR configuration, Amazon Polly text-to-speech, virtual call queueing, voicemail, and call recording without hardware.
Give agents a single place to work. Dynamic scripts guide interactions, capture data consistently, and surface compliance prompts. Supervisors see what is happening across every agent in real time.
SAEval monitors 100% of interactions so supervisors don't have to choose which calls to review. Agent assist provides suggested responses and coaching prompts in real time. PII and compliance redaction protect sensitive data.
Give operators real-time visibility into contact center performance and give clients a portal to see their service metrics. Live dashboards, SLA tracking, performance trends, and exportable analytics.
Manage recurring billing, multi-location accounts, and receivables from the cloud. Designed for BPOs, professional services, and recurring revenue businesses that need to invoice at scale and give clients account visibility.
Solves: Billing complexity across multiple clients, locations, or service tiers.
Connect SA Hosted to Salesforce, Zendesk, Zoho, and other CRM and ticketing systems via API. Keep contact data synchronized, surface customer context in the agent desktop, and automate data handoffs between platforms.
Solves: Disconnected CRM data, manual data entry, agent context switching between systems.
Salesforce, Zendesk, ZohoOpen API accessCRM data syncCustom workflows
Every SA Hosted solution runs on AWS cloud infrastructure with geo-redundant failover, 99.99% uptime targets, PCI DSS Level 1 compliance, and SOC 2/3 certification. Encryption in transit and at rest. Secure client access. Managed by a team that takes infrastructure seriously.
Tell us how your contact center is set up today — what is working, what is not, and what you are trying to run differently. We will help you understand which SA Hosted solutions make sense.