SA Hosted integrates with Salesforce, Zendesk, Zoho, and other CRM and ticketing platforms via API. Customer data surfaces in the agent desktop. Interaction records sync to your CRM. Data moves where it needs to go, without agents having to move it manually.
What CRM systems does SA Hosted integrate with?
SA Hosted supports integrations with Salesforce, Zendesk, Zoho, and other CRM and ticketing platforms via API. These integrations allow contact center data — customer records, interaction history, case updates — to flow between the SA Hosted platform and the CRM systems that agents and management teams use. Custom integrations can also be developed through SA Hosted's open API for systems not covered by pre-built connectors.
Contact SA Hosted to discuss integrations with additional platforms not listed here.
When a customer contacts the center, SA Hosted pulls their CRM record and surfaces it in the agent desktop — account information, interaction history, and open cases — before the agent picks up.
After each interaction, SA Hosted writes the interaction record — outcome, notes, data captured in the script — back to the CRM, creating a complete contact history without agents entering it manually.
For ticketing platforms like Zendesk, SA Hosted can create, update, or close tickets directly from the agent desktop based on interaction outcomes captured in the script.
SA Hosted's open API allows custom data integrations for organizations with proprietary CRM systems, internal databases, or workflow automation platforms not covered by pre-built connectors.
SA Hosted will help you understand what integration options exist for your CRM, ticketing, or business intelligence platforms.