SA VCQ places callers in line while your agents are busy, distributes them to the next available agent, and keeps your switch from ever giving a caller a busy signal — with a callback option so no one has to stay on hold.
What is SA VCQ?
SA VCQ (Virtual Call Queue) is a cloud-based call queue and routing allocation platform. It holds callers in a queue off the call center switch during volume spikes, distributes queued calls to the next available agent, and offers a callback option so callers can keep their place in line without staying on hold. VCQ can also serve as an emergency failover, routing calls to an alternate location if the primary site goes down.
Callers hold their place in a virtual queue instead of hitting a busy signal, with callback and failover built in.
Conceptual routing flow — SA VCQ
busy signals. SA VCQ holds callers in a virtual queue instead of turning them away.
See queue status and volume in real time.
Let callers keep their place in line without staying on hold.
Keep callers informed instead of leaving them on silent hold.
Capture feedback immediately after the interaction.
Play the right message for the right queue or campaign.
Distribute call volume across multiple sites automatically.
If you run multiple call centers or business offices, SA VCQ can be configured as a failsafe with your carrier — automatically routing all calls to an alternate location if the primary site is unavailable for any reason.
SA VCQ pricing depends on call volume and how many locations you're routing across. Tell us about your queue and we'll quote it.
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Tell us about your call volume patterns and we'll show you how SA VCQ handles the spikes.