Quality · SA QAS

Stop sampling 2% of calls and hoping the rest are fine.

SA Hosted Quality Assurance Software gives your team a customizable, cloud-based scorecard platform for evaluating and improving agent performance — with AI-powered monitoring available through SAEval for 100% interaction coverage.

Talk to SA Hosted All 9 Products

What is SA Hosted Quality Assurance Software?

SA Hosted Quality Assurance Software (SA QAS) is a hosted call center quality monitoring platform. It provides customizable evaluation scorecards for voice, email, chat, and social interactions, dynamic reporting, real-time evaluations and calibrations, and dashboards for agents and supervisors. SA Hosted can also provide hands-on training and staff to evaluate call center performance. AI-powered monitoring across 100% of interactions is available through SAEval, SA Hosted's AI QA and agent-assist layer.

AI-Powered Monitoring

Every interaction, scored automatically.

SAEval scores compliance, empathy, resolution, and brand voice on every interaction, live.

SAEvalLive interaction scoring90COMPOSITECompliance91%Empathy84%Resolution96%Brand Voice88%100% of interactions scored automatically — not a manual sample

Conceptual scorecard — SAEval AI quality monitoring

Sound Familiar?

Where teams get stuck without SA QAS.

Your QA process is a spreadsheet, a handful of manual reviews, and no reliable way to spot trends.
By the time a quality issue is caught, it's already shown up as a client complaint.
100%

of interactions can be monitored by SAEval, instead of a small manual sample reviewed after the fact.

The Change

What running SA QAS actually looks like.

Before
✕Manual QA in spreadsheets
✕A small sample of interactions reviewed
✕Reports take a supervisor hours to compile
✕No easy way to track agent trends over time
After SA QAS
✓Customizable scorecards built for your program
✓Real-time evaluations and calibration
✓Dynamic reporting and dashboards
✓AI-powered monitoring through SAEval for 100% coverage
How It Works

What SA QAS includes.

Cloud-based platform

Accessible through an internet connection for agents, verifiers, and supervisors alike.

Fully customizable scorecards

Build monitoring forms specific to a program or line of business.

Real-time evaluations & calibration

Score interactions and calibrate across evaluators without waiting on batch reviews.

Dynamic reporting

Pull reports and dashboards for continuous improvement, not just a monthly snapshot.

Agent coaching & training tools

Attach guidance and training directly to evaluation results.

Speech analytics & AI monitoring

AI-powered evaluation across 100% of interactions is available through SAEval.

Go Deeper

See how SAEval extends SA QAS with AI-powered, 100% interaction monitoring.

Full AI QA & Agent Assist Breakdown →
Pricing

What does SA QAS cost?

Scoped to your setup

SA QAS is quoted based on evaluation volume, scorecard complexity, and whether you want AI-powered monitoring through SAEval. Request a quote and we'll scope it with you.

Get a Quote
Related Products

Part of the SA Hosted suite.

SA VCC →

The core of the SA Hosted suite. Voice, digital channels, routing, scripting, IVR, and rep…

 SA Scripting →

A single agent desktop that combines telephony and business applications, with real-time s…

 SA PBX →

A full business phone system delivered from the cloud — no on-premise hardware to buy, rac…
Get Started

Ready to talk about SA QAS?

We'll help you understand how it fits with the rest of the SA Hosted suite — or works fine on its own.

Talk to SA Hosted All 9 Products