Agent Desktop
One screen for the whole interaction.
Live chat, customer profile, script and data capture, and supervisor view, all in the same interface.
Conceptual product screen — SA Scripting unified agent desktop
SA Scripting combines telephony and business applications into one unified agent desktop, with real-time script changes and campaign templates that cut training time and keep agents consistent.
What is SA Scripting?
SA Scripting is a call center script editor and unified agent desktop. It gives agents a single place to work across phone, email, and SMS interactions, with real-time script edits, campaign templates, drag-and-drop reporting, and integrations with third-party CRM, telephony, and dialer systems.
Live chat, customer profile, script and data capture, and supervisor view, all in the same interface.
Conceptual product screen — SA Scripting unified agent desktop
agent desktop replaces the phone, the CRM tab, and the paper script.
One screen for phone, email, and SMS interactions instead of switching between systems mid-call.
Update scripts on the fly without redeploying or waiting for the next shift.
Reuse proven scripts across programs instead of building from scratch every time.
Build the views supervisors need without a developer ticket.
Track agent statistics and activity in real time.
Connects to outside applications, telephony systems, and dialers.
| Concurrent Agents | Price / Agent / Month |
|---|---|
| 0–49 | $44.00 |
| 50–99 | $29.00 |
| 100–249 | $26.00 |
| 250–499 | $22.00 |
| 500–749 | $19.00 |
| 750–999 | $17.00 |
| 1000+ | $15.00 |
We'll help you understand how it fits with the rest of the SA Hosted suite — or works fine on its own.