Telephony · SA IVR

Answers callers faster than a hold queue ever will.

SA IVR gives customers the quickest answers to their questions and routes them where they want to go — a secure, scalable, cloud-based IVR without the cost and upkeep of an on-premise system.

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What is SA IVR?

SA IVR is a cloud-based interactive voice response system that provides the capabilities of an on-premise IVR without the expense of installing and maintaining one. As an inbound system it routes callers and answers common questions quickly; as an outbound system it supports appointment reminders, surveys, and customer support outreach. It includes built-in call recording and a drag-and-drop builder for call flows.

How It Works

Build call flows without a developer.

Drag and drop the menu, decide what routes to self-service and what routes to a live agent.

SA IVR drag-and-drop flow builder showing a caller routing to self-service or an agent queue

Conceptual product screen — SA IVR flow builder

Sound Familiar?

Where teams get stuck without SA IVR.

Callers sit through a clunky menu that never actually gets them where they need to go.
Outbound reminders and surveys still tie up a live agent because there's no automated way to run them.
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developers needed to update a call flow. SA IVR's builder is drag-and-drop.

The Change

What running SA IVR actually looks like.

Before
✕On-prem IVR system with rigid menus
✕No easy way to update call flows
✕Outbound reminders and surveys require live agents
✕Callers give up before reaching the right department
After SA IVR
✓Cloud IVR with a drag-and-drop flow builder
✓Update routing without a developer
✓Automated outbound reminders and surveys free up agents
✓Callers reach the right place faster
What's Included

Everything a modern IVR needs, hosted and managed.

Secure & scalable

Built to handle call volume spikes without a hardware upgrade.

Fully customizable

Configure the IVR for any inbound or outbound use case.

Inbound & outbound options

Route incoming callers or run outbound reminder and survey campaigns.

Built-in call recording

Monitor any call when needed without a separate recording system.

Drag-and-drop call flow builder

Build and update routing logic without a developer.

Natural text-to-speech

Realistic voice prompts for self-service and outbound messaging.

Common Use Cases

What teams actually build with SA IVR.

First-Call Routing

Get callers to the right department or agent without a live transfer.

Appointment Reminders

Automated outbound calls that reduce no-shows without tying up live agents.

Surveys & Self-Service

Let callers complete simple tasks — like updating a voicemail greeting — without an agent.

Pricing

What does SA IVR cost?

Scoped to your setup

SA IVR is scoped to your call flow complexity and inbound/outbound volume. Tell us what you're trying to build and we'll quote it.

Get a Quote
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Get Started

Have a specific IVR workflow in mind?

Tell us what you're trying to accomplish and we'll help you design the call flow.

Talk to SA Hosted All 9 Products