SA Hosted's hosted IVR and PBX replaces aging on-premise telephony with a managed cloud environment. Drag-and-drop IVR configuration, Amazon Polly text-to-speech, hosted softswitch, virtual call queueing, voicemail, and call recording — no physical hardware required.
What is hosted IVR and PBX for contact centers?
Hosted IVR (Interactive Voice Response) and PBX (Private Branch Exchange) are telephony systems delivered from the cloud rather than installed on-premise. SA Hosted's hosted telephony includes a drag-and-drop IVR builder, Amazon Polly text-to-speech, a hosted softswitch, virtual call queueing with callbacks, voicemail, and call recording — all managed by SA Hosted on AWS infrastructure without any hardware at the client's location.
Configure call flows visually without writing code. Map prompts, branches, routing logic, and time-of-day rules from a graphical interface.
Use natural-sounding TTS voices powered by Amazon Polly for IVR prompts — no need to record custom audio files for every message change.
Full hosted PBX functionality managed in the SA Hosted cloud environment. No on-premise telephony hardware to maintain, replace, or license.
Hold callers in a virtual queue and offer a callback option. Customers keep their place without staying on hold, reducing abandonment.
Automatic call recording with configurable retention, secure storage, and compliance redaction for PII in recorded audio.
Agent and group voicemail with notification delivery. Supervisors can configure voicemail routing rules and access recordings through the management portal.
On-premise PBX systems age, break, and lock contact centers into hardware replacement cycles. Hosted telephony changes the model: the infrastructure is maintained, upgraded, and supported by SA Hosted, not by your IT team. Changes to IVR call flows happen in a browser, not by calling a vendor for a maintenance window.
Tell us what telephony system you are running today and what you need to do differently. We will help you plan the migration.