SA Hosted's reporting and client portal gives operators real-time dashboards, SLA tracking, and analytics across every interaction. And it gives clients a portal to see their own service metrics — without waiting for a weekly email from your team.
What does contact center reporting and a client portal do?
Contact center reporting tools provide real-time and historical data on interaction volume, handle time, queue wait times, agent performance, SLA attainment, and other operational metrics. A client portal extends this visibility to the end-client — allowing them to log in and see performance data for their account without requesting reports from the BPO or service provider. SA Hosted's reporting and client portal layer is built into the platform and feeds from live operational data.
Live data on queue status, agent availability, active interactions, SLA attainment, and volume by channel — updated continuously, not on a refresh schedule.
A secure portal where clients log in to see metrics for their account — interaction volume, service levels, handle time, and quality scores without contacting your team for a report.
Configure SLA targets and track attainment in real time and historically. Supervisors see when service levels are at risk before they breach — not after.
Historical trend analysis, interaction pattern identification, and performance benchmarking across agents, teams, programs, and time periods.
Export performance data in structured formats for integration with client billing, compliance documentation, or internal operations review.
Individual and team performance metrics including handle time, first contact resolution, quality scores from SAEval, and adherence data.
Conceptual dashboard layout — SA Hosted reporting platform. Data shown is illustrative.
Tell us what you need to see that you are not seeing today. SA Hosted can configure reporting and client portal access to match your operation.