Offering 4 of 6 · AI & Quality

Know how every conversation went, not just the few you had time to review.

SAEval scores interactions automatically, SA QAS gives you the scorecards and reporting, and Agent Assist guides your employees during live conversations.

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Sound familiar?

Where teams get stuck.

Quality review is a spreadsheet and a handful of manual checks, with no reliable way to spot trends.

By the time a quality issue is caught, it has already shown up as a client complaint.

What changes

With AI & Quality.

100% of interactions scored automatically by SAEval

Customizable scorecards, real-time evaluations, and dynamic reporting

Agent Assist suggests responses and prompts employees for required language during live interactions

What's included

The pieces behind AI & Quality.

SAEval

AI monitoring with automated scoring of every interaction.

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SA QAS

Hosted quality assurance with scorecards and reporting.

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Agent Assist

Real-time suggestions and prompts during live interactions.

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Pricing

What it costs.

SA QAS is quoted by evaluation volume, scorecard complexity, and whether you want AI monitoring through SAEval.

Questions

Quick answers.

What does SAEval do?

SAEval is SA Hosted's AI monitoring. It scores interactions automatically so quality coverage is not limited to a small manual sample.

What is Agent Assist?

Agent Assist runs during live interactions. It suggests responses, surfaces relevant information, and prompts employees when a conversation requires specific language or steps.

Pairs well with

Where teams go next.

Cloud Contact Center →

SA VCC with scripting, IVR, PBX, and queueing, across every channel.

Business Management Software →

SA CRM, SA Billing, and SplendtasticLMS.

Get started

Tell us how your team works today.

We'll show you what AI & Quality looks like for your business, and what it costs.

Talk to SA Hosted All six offerings