Offering 2 of 6 · Cloud Contact Center

Run every customer conversation from one platform, not five.

Voice, SMS, email, and chat route through one managed platform with a single employee desktop, call flows you can change yourself, and live reporting your clients can see.

Talk to SA Hosted What's included
Sound familiar?

Where teams get stuck.

Voice, SMS, email, and chat live in different tools, so employees lose context and customers repeat themselves.
Employees juggle a phone, a CRM tab, and a printed script, and campaigns change faster than paper can keep up.
Callers hit busy signals during spikes, and nothing backs up a location that goes down.
What changes

With Cloud Contact Center.

One platform routes every channel through the same employee desktop

Scripts and call flows update in real time, without a developer

Callers hold their place in line instead of hitting a busy signal

Clients see a live portal instead of a report that is already a day old

Live reporting

See what's happening as it happens.

Real-time dashboards for every channel, so supervisors can act while the call is still in the queue, not after the day is over.

Inbound queue dashboard showing waiting, talking, answered, and abandoned calls with answer and abandon rates
Voice. Inbound queue: waiting, talking, answered, abandoned, and answer rate, live.
Outbound daily stats dashboard showing total calls, answered, duration, and answer rate
Outbound. Outbound: calls placed, answered, total and average duration.
Email interactions dashboard showing waiting, managed, and unmanaged interactions and average hold time
Email. Digital channels: the same view for chat, email, SMS, open channel, and fax.
What's included

The pieces behind Cloud Contact Center.

SA VCC

The core omnichannel platform: voice, digital channels, routing, and reporting.

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SA Scripting

One employee desktop with real-time script changes and campaign templates.

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SA IVR

A drag-and-drop call flow builder, plus automated reminders and surveys.

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SA PBX

The cloud phone system underneath, working from any device.

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SA VCQ

Virtual queueing and callback, with failover to a backup location.

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Pricing

What it costs.

SA VCC and SA Scripting list their prices openly. IVR, PBX, and VCQ are quoted to scope.

SA VCC
$150 /mo per seat

Base platform rate. Does not include telephony costs. Fewer than 10 seats may carry additional rates.

SA Scripting
$15–$44 /employee/mo

Priced in bands by concurrent employee count. Includes hosting and support.

Questions

Quick answers.

What is a cloud communications platform?

A cloud communications runs call routing, scripting, recording, and reporting as a managed online service instead of on equipment at your site. SA Hosted manages the platform for you.

Does SA VCC publish its pricing?

Yes. SA VCC starts at $150 per seat per month for the base platform, not including telephony costs. Fewer than 10 seats may carry additional rates.

Pairs well with

Where teams go next.

AI & Quality →

SAEval, SA QAS, and Agent Assist for quality and coaching.

 Business Management Software →

SA CRM, SA Billing, and SplendtasticLMS.

Get started

Tell us how your team works today.

We'll show you what Cloud Contact Center looks like for your business, and what it costs.

Talk to SA Hosted All six offerings